Privacy Policy
Last updated: March 31, 2026
Maison Soletti ("we," "our," or "us") is committed to protecting the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiers: Name, email address, phone number, billing and shipping addresses.
- Payment Information: Credit card details, billing address, and transaction data. Payment processing is handled by secure third-party processors; we do not store full card numbers.
- Account Information: Username, password (encrypted), purchase history, and wishlist preferences.
- Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and interaction timestamps.
- Communications: Messages sent through our contact forms, live chat, email correspondence, and concierge service interactions.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and authentication services.
- Communicate with you regarding orders, inquiries, and customer service matters.
- Send promotional emails and newsletters (with your consent), which you may opt out of at any time.
- Personalize your browsing experience and product recommendations.
- Improve our website, services, and product offerings through analytics.
- Detect and prevent fraud, unauthorized access, and other security concerns.
- Comply with legal obligations and enforce our terms of service.
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These include:
- Essential Cookies: Required for core functionality such as shopping cart, checkout, and account authentication.
- Analytics Cookies: Help us understand how visitors interact with our site, enabling us to improve performance and content.
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.
You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
4. Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment Processors: For secure transaction handling (e.g., Stripe, PayPal).
- Shipping Partners: To deliver your orders (e.g., FedEx, DHL, UPS).
- Analytics Providers: To analyze website performance (e.g., Google Analytics).
- Email Service Providers: To send transactional and marketing communications.
These providers are contractually obligated to handle your data securely and only for the purposes we specify. We do not sell your personal information to third parties.
5. Data Security
We employ industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmissions, secure server infrastructure, and regular security audits. While we strive to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
- Request portability of your data in a commonly used format.
- Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, please contact us at privacy@maisonsoletti.com.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the revised policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: